{% block subject %}[{{ guest.system_company.name }}] {{ ticket.subject }}{% endblock %}
{% block content %}
{% filter markdown %}
Hi {{ c.first_name }} {{ c.last_name }},

Thank you for contacting our support team. 
A support ticket has now been opened for your request. You will be notified when 
a response is made by email. The details of your ticket are shown below.

Ticket ID: #{{ticket.id}}   
Department: {{ticket.helpdesk.name}}   
Status: {{ticket.status|title}}

Login to members area: {{'login'|link({'email' : c.email }) }}
Reply Ticket at: {{'support/ticket'|link}}/{{ ticket.id }}

Please do not reply to this email directly.
      
{{ guest.system_company.signature }}

{% endfilter %}
{% endblock %}